You can reach us from MO - TH 9 AM - 5 PM, FR 9 AM-12 PM.
E-Mail: service@orion.co.at
Phone: +43 1 616 8091
Phone: +43 1 616 8091
Welcome to ORION
Welcome to our illuminating world of light design, inspired by the wealth of European design history and artisan tradition with high-quality materials and innovative technologies.
We are a traditional light manufactory located in the heart of Europe, in Vienna where we produce the exclusive DESIGN BY ORION light collection based on historical models. ORION combines classical style elements from prized Austrian crafts heritage with state-of-the-art technology to create innovative lights for contemporary interiors.
We are an internationally working, fourth-generation family business passionate about designing spaces through light - whether in private living areas, on business premises such as offices, law firms and practices, or in the hospitality sector for restaurants and hotels.
ORION specialises in manufacturing large-scale luminaires and handling extensive light installation projects.
As reliable partner with high product availability, we develop light projects for music theatres, concert halls, operas, community centres and libraries all over the world.
We are a creative company with strong commitment to sustainability that aims to produce long-lasting lights for the world of tomorrow in a resource-saving way, applying the best traditions of craftsmanship.
We manufacture and sell exclusive lights made from high quality materials to give you a light experience that embellishes your home and premises, simply making you happy.
"Designing luminaires isn't only a matter of product design, but includes the creation of spaces, atmospheres and moods."
FLORIAN MOLECZ, Manager
At the heart of ORION
In the Vienna Light Manufactory luminaires of the exclusive product line "Design by ORION" are elaborately handcrafted.
ORION has a worldwide network of distributors and partners with national and international manufactures. Through its innovative design, Austrian craftsmanship and longevity, ORION shines a steady light on the world luminaire market.
ORION is an Austrian family owned company in its fourth generation, with a history of nearly seventy-five years of manufacturing and distributing lighting products of all styles.
Cooperativeness, consistency and product excellence are ORION's top priorities. These characteristics establish the foundation of sustainable business models and lasting relationships, both with our customers and our employees.
CORE COMPETENCE & ACHIEVEMENTS
COMMITTED TO CRAFTSMANSHIP
Tradition & innovation combined with the highest quality standards form the basis of the extensive portfolio of our light manufactory, which is characterized by longevity and sustainability.
TO EMPOWER AND ILLUMINATE
From detailed solutions to large-scale projects - from technical to decorative lighting: Orion accompanies its customers in the implementation of sophisticated, individual lighting projects professionally advising on the right choice of lights, lamps and spare parts.
The fourth generation
has been running
the family company ORION
since 2020
BASTIAN MOLECZ
Showroom Digitalisation & Human Resources
Tradition and innovation are the two cornerstones of our mission for establishing a vibrant culture of innovation across all divisions.
FLORIAN MOLECZ
Export, Wholesale & Product Development
Partnership, consistency and competence have the highest priority at Orion. They build the foundation for our sustainable business models.
MILESTONES
How It All Began
From small-scale electronics peddler to global luminaries producer.
More than seventy-five years ago, in war-torn Vienna, a young man and his father invited their closest friends to discuss a business idea.
Urgently required electrical parts needed to be supplied and sold to bring back energy and light to Viennese homes.
This young man was Rudolf Molecz, the founder of our company ORION.
What started out as a small sales agency in a flat in Vienna's 10th district is now an international fourth generation family business with over 100 employees in eight locations.
1948
Founding of retail business „Rudolf Molecz – Sales Agent Electronic Devices and Materials” in Vienna Simmering. Originally intended as an electronic parts retailer, its employees soon start manufacturing handcrafted lights. The products quickly are in high demand and Rudolf Molecz extends production to small machinery.
1953
The company moves to Vienna Favoriten. For presenting the growing product range, additional floor space is acquired to build show rooms. Son Leopold officially joins the company which is re-named to Rudolf Molecz & Sohn OHG.
1959
The Molecz family acquires the business license for industrial light production and builds a manufactory in Vienna-Oberlaa. The range of lighting models is extended and in-house developments are patented.
1969
Leopold Molecz establishes a Showroom Light Center in Vienna Neubau – the largest, most distinguished lighting retailer at that time in Europe with 2.000 m² sales floor.
1973
The light factory is expanded with an electroplating department. Surfaces now receive a uniquely developed finishing that lets them retain their shine over a long period of time. Trade relations abroad are established and prosperous export begins. First trade fair visits lead to Budapest and Moscow – many more follow.
1975
In honour of a particularly successful product series the family changes the company name to ORION Lights, sub-dividing it into branches for production and retail.
1976-2020
The third generation joins the company: first Leopold Molecz's sons Peter and Paul – followed by their brother Michael in 1982. Step by step ORION lighting showrooms are opened throughout Austria. The company – in the true sense of the word – turns into a family business.
Peter Molecz takes on production management, Michael of purchasing and Paul of export, which has already expanded worldwide. Together, they successfully manage the business until the end of 2020.
1984 - 1985
ORION Lights opens its main distribution centre with the export department attached to it.
Export is driven by taking on special projects. In cooperation with architects ORION develops and manufactures special orders for large scale lighting projects as well as complete lighting equipment for palaces and hotel chains around the world.
from 1990
ORION extends its export countries to the new democracies in Central and Eastern Europe, Russia and the CIS-countries.
ORION founds branches in Budapest (Hungary), 1997 in Prague (Czech Republic) and 2005 in Bratislava (Slovakia).
2000
ORION is awarded the license to carry the Austrian coat of arms by the Ministry for Economics and Labor, for long-term outstanding achievements for the Austrian economy from all family members and the company’s entire workforce.
ORION’s quality management system receives the international certificate ISO 9001:2000 confirmation.
2002 – 2011
ORION open new stores in Gerasdorf near Vienna - ORION Licht Nord - and in ORION Licht Graz.
2020
The fourth generation takes on business leadership and is committed to digitalization and a culture of innovation.
Interview with Leopold Molecz
The interview was conducted on the 20th of November 2020 at the headquarters of the family business ORION Vienna South. For more than 70 years, Leopold Molecz devoted all his energy to the well-being of the company and all its employees. After a fulfilled and busy life, he passed away on September 11, 2021 at the age of 91.
You founded your company in the first post war years. Could you illustrate this historic period?
Everything we have achieved started from scratch – we literally had nothing – and is the fruit of our own labour. In the first post war years, you couldn’t buy anything – it was rock bottom in every respect. As a 17-year old boy, I had already held the ship ticket to the United States in my hands to join relatives and friends. Yet I decided to stay in Vienna, to my parents’ great joy.
Electric lighting can be viewed as an artistic medium as well as an economic factor. How can we imagine post-war Vienna with regards to electric lighting in the private, public and commercial sphere?
Electrification in post-war Vienna was already pretty advanced. There was a large demand for electric devices. So my father and I founded a sales office for electric goods and parts in the basement of our house. My father, after working for steel company Böhler, had notable experience in production as well as distribution. This was knowledge he could inject into the new business.
How did the idea evolve to found Orion Light Manufactory and why was the decision made to specialize in lights and lamps?
Our specialisation in lights was driven by strong customer demand. The market simply cried out for lights and lamps. So we reacted by continuously expanding our product range and floor space for showcasing and selling our lights.
ORION with its export share of 80% truly is an internationally oriented company. How was the expansion beyond Austria’s borders achieved?
We made good use of support offered by Austria’s Economic Chambers and Trade Offices to get in contact with potential customers. Our participation in international trade fairs though was decisive since we could establish direct contacts on our target markets. Fostering these relations on an individual level is of utmost importance and we cultivate close contacts with all our business partners.
Annual get-togethers like our Christmas festivity when we invite all our partners are important to us as means of expressing our appreciation.
From your perspective, which were the key milestones?
Building our manufactory for producing light fixtures on an industrial scale was a decisive milestone, as it allowed us to produce large numbers as well as custom designs. In consequence, we already permanently had 100 employees in the 1960’s.
What does ORION’s 70th company anniversary mean to you personally?
It’s been a long time – yet it seems to have flown past in a flash. I’ve poured all my energy into this company – and it was a wonderful time. Maybe we could have achieved even more, but what was within our means was accomplished.
We’re all going through difficult times now and Covid19 has not left us unaffected. Regulations and restrictions for containing the pandemic forced us to temporarily close our light centres which leads to major sales losses.
How would you describe ORION’s prime characteristics?
Orion has always been highly market-oriented and paid close attention to our customers‘ as well as our business partners‘ wishes and requirements. It’s not enough to be outstanding in one business segment; the entire business chain must be run successfully. This starts with design aspects over pricing to top-notch service – from advising customers on how to choose their ideal lights to perfect timing in delivery.
All of that is only possible with excellent employees who are willing to identify with such a specific product and everything that goes with it. Because in the end, we’re talking about –literally – lighting up people’s houses to turn them into homes. This brings emotions to play not only technical questions. We have always had excellent employees and cultivate long term collaborations. Many of our employees have been with Orion for more than twenty years and ensuring job security is one of our goals. Discerning individual needs and requirements together with mutual esteem – be it with our employees or our business partners - are the hallmark of Orion’s corporate identity.
Do you have any further questions?
Here you can quickly find answers to frequently asked questions about products and ordering in the Orion light store.
How can I search for specific lights in the online store?
The menu item "Products" lets you easily find specific lights using the according filters: outdoor- indoor lights or selecting by rooms, styles or individual items such as illuminants or spare parts.
Why can't I buy my favorite light right away?
In addition to immediately available and purchasable products, ORION also offers special items and customized products. These cannot be added directly to your shopping cart, but you can always send a product request and we will be happy to process it immediately.
Please note that after placing an order for a customized product, this order is binding and cancellation rights are waived.
How can I order a customized product?
ORION Vienna Light Manufactory's is specialized in fulfilling individual customer requests. Special, customized designs cannot be purchased directly in the ORION light online store, but can be ordered on request. Simply use the button "Inquiry about product" next to your favorite article. Or contact our Customer Service directly, by phone +43 (1) 6166830 or mail service@orion.co.at. We are always happy to advise you personally by phone or in one of our showrooms.
Where can I find my chosen product's exact dimensions?
Size really matters - so you can find each product's exact dimensions on the product detail page in the "Description" section.
Where can I check when an item is available for delivery?
On the product detail page, product availability as well as approximate delivery time are indicated.
How can I place an order?
Adding items to your shopping cart
Add selected products to your personal shopping cart by clicking on the shopping cart button. You can change your selection any time before finalizing your order by clicking on the menu item in your shopping cart that gives an overview of the so far selected products. To complete your purchase, simply click on the "Proceed to checkout" button.
Login
If you already created a customer account, you will be asked to log in. All you need to do is enter your e-mail address and password. With the button "Login" you will be directed to the next step.
The "Login" section also offers options for creating a new customer account or simply ordering as guest.
Billing and delivery address
Enter your desired billing and shipping address. Billing and shipping address may differ.
Payment Method
The ORION light online store accepts all of the most common payment methods. Simply select your desired payment method. Vouchers can also be encashed here.
Order overview
Order overview gives you the option of checking all your order details once again. By clicking on the button "Yes, order with obligation to pay" your order will be sent. Depending on which payment method you have selected, you will then be redirected to the corresponding payment service provider. If your order is successful, you will receive a confirmation by e-mail to the e-mail address you provided.
How do I find a specific item?
You can easily find a specific item by using our search function in the menu. By clicking on the magnifying glass icon a search field opens letting you enter type of light, light name, article number or any specific term.
Is there a minimum order value?
No, there is no minimum order value.
How can I revoke my order?
Depending on status of your order, it can be revoked if necessary.
Our Customer Service will assist you. Please inform us of your annullment request by e-mail service@orion.co.at or phone +43 1 616 8091, stating your order number.
I would like to exercise my cancellation right. How do I proceed?
Please fill out our sample cancellation form, stating the reason for return and order number, and send it to us.
Can I merge orders later?
Every order is processed immediately. Unfortunately, it is not possible to merge orders at a later date.
Where is my order?
You can track your order package any time with either shipment number or track ID. This information is included in the shipping confirmation email you will automatically receive. Click on the tracking link or enter tracking number here (link GLS page) to get the current delivery status. If you have created a customer account, you can view the delivery status of your order there any time.
Important information about your ORION customer account at a glance
Account overview:
- Personal profile: email and password.
- Addresses: Billing and shipping address
- Payment methods: the payment method you entered
- Orders: a history of your orders
- Order status and tracking information
- Newsletter settings
Would you like to stay informed about ORION lights? Subscribe to our newsletter here!
You can subscribe to our newsletter here. ORION's newsletter will keep you informed about new lights, illuminating trends and special events. Should you change your mind about receiving our ORION newsletter then each newsletter mailing contains an unsubscribe link at the bottom of the email. By clicking on the unsubscribe link, you will be taken off our mailing list.
Change of e-mail address
You can change your e-mail address any time in the menu under "My account" - "Personal profile".
Change password
If you have forgotten the password for your ORION customer account, you can request a new one. To do this, please go to the login page and click on "Forgot password".
Where do I find shipping costs ?
Shipping costs vary according to destination and are automatically displayed after entering the exact shipping address at checkout. Please find the the shipping cost table here.
Which shipping costs?
Shipping costs vary strongly according to volume, weight and (country) delivery address and are automatically displayed at checkout. Please find the the shipping cost table here.
How long does delivery take?
Delivery time depends on both destination as well as product availability. General information regarding a product's estimated delivery date is displayed on the product detail page.
International standard delivery times from shipping service provider GLS in shipping days from Austria can be found at [https://gls-group.eu/AT/de/regellaufzeiten](https://gls-group.eu/AT/en/standard-delivery-timee).
Which handler does ORION use to ship lights?
We offer you an uncomplicated online shopping experience. Your order will be securely packed by our shipping center and delivered to your desired address via shipping handler GLS and DHL. Larger items will be shipped by freight forwarder, but you will receive detailed information regarding this.
Do billing and shipping address need to be identical?
Your billing and shipping address may differ and do not have to be identical.
Can I have my order delivered abroad?
Yes, you can have your order delivered to any other EU country. All you have to do is enter the respective address under "Delivery address" in the order process.
Shipping and order processing between Christmas and New Year will mostly likely be delayed due to the holidays.
Which payment methods are available?
Credit card
We accept VISA, MASTERCARD or AMERICAN EXPRESS credit cards. After submitting your order, you will be automatically forwarded to the payment page. You will be charged when you complete your order.
Apple Pay
To use Apple Pay, you need an iPhone, iPad, Apple Watch or MAC and the latest version of iOS, watchOS or macOS. The card numbers stored in the Wallet app are not sent to the merchant and are not stored on Apple servers. Furthermore, no data relating to the transaction that can be traced back to the person is stored. Every payment transaction is confirmed by Face ID or Touch ID, making payment even more secure. You can find more information here.
Klarna
If you want to pay with Klarna, you can do so quickly and easily using your online banking details. It is not necessary to register with Klarna.
We offer the following Klarna payment methods:
- Klarna purchase on account:
Klarna grants you a payment term of 30 days. Please note that with the payment method purchase on account (Klarna) the amount due must be paid directly to our partner Klarna. The invoice will be sent to you directly by Klarna by e-mail shortly after receipt of the shipping confirmation. You will find all necessary payment details (IBAN, BIC, reason for payment, etc.) on the Klarna invoice. Klarna is always available to answer any questions you may have about your invoice or the payment process. You can reach customer service via the contact form for Austria or by telephone on +43 (0) 720 88 3811 (local rate). - Klarna installment payment:
With Klarna installment payment, you choose your monthly installments flexibly and pay them back over the selected period. Klarna will send you a monthly invoice with a list of all installments to be paid. - Klarna Pay Now:
For instant transfers with Klarna, you need to enter your online banking details to log in to the relevant bank account. Once the payment has been confirmed, it is authorized in real time. Buyers are then redirected back to the online store. - Klarna instant bank transfer:
With Klarna Sofort Überweisung, online banking details must be entered in order to log in to the relevant bank account. Once the payment has been confirmed, it is authorized in real time. Buyers are then redirected back to the online store.
Giropay
Giropay is similar to an (instant) bank transfer and is one of the most popular payment methods in Germany. With Giropay, you are redirected to a page where you log in with your online banking access data. There you authorize the transfer and the payment is made. You will then be redirected back to the webshop.PayPal
A customer account is required for payment via PayPal, where your account or credit card details are stored. After submitting your order, you will be forwarded directly to the PayPal page and can pay with just a few clicks.EPS bank transfer
The eps bank transfer payment method is a direct transfer procedure. This means: After placing an order, you can select your bank and will be redirected to your online banking. There you can transfer the amount.SEPA direct debit
With a SEPA direct debit, you give us or our payment provider permission to debit the amount from your account once. In contrast to a bank transfer, where you transfer the money to our account, it is debited here.How can I order an Orion Lights gift certificate?
Gift certificates can currently only be purchased in our showrooms.
I have received an Orion Lights gift certificate. How can I encash it?
Currently, gift certificates can only be cashed in our showrooms.
How do I encash an online gift code?
To encash an online gift code in our online store, enter the voucher number in the "Voucher code" field. Then the voucher sum will automatically be deducted from the total amount due. Please note that encashing a voucher after completing an order is no longer possible.
To encash it in one of ORION's showrooms, simply present the voucher at checkout during the checkout process.
Which terms and conditions apply for returns?
You can return all non-customized products you received from us without giving any reason within 14 days by sending them back. The period begins after complete receipt of all goods from one order.
To meet the deadline, it is sufficient to send the goods back in time. Shipment items will be picked up by a forwarding company we commission after prior appointment with you.
This requires prior contact with our Customer Service.
Who covers the costs for a return?
ORION covers the costs for all return shipments for customers from Austria and Germany both for parcel shipments and for carrier return shipments. For parcel returns or in order to arrange a carrier return, please contact our customer service at service@orion.co.at.
Please find an overview of the current return shipping costs here.
Customers from other EU countries are kindly requested to contact our customer service by e-mail at service@orion.co.at, stating the order number. You will find it in your order confirmation email.
How are discounts/vouchers accounted for in the event of a return?
When returning discounted items, the item discount will be deducted and you will only be refunded the money you paid for the returned item(s).
How and when will I get my money refunded?
Refunds are made after ORION has received and inspected the returns at our central warehouse always using the method originally selected for payment.
Can I exchange items?
Unfortunately, exchanges in the online store are not possible. You can return an item to then place a new order in the online store for another product you would like instead.
I received the wrong items. What do I do now?
Unfortunately, mistakes are only human. Please please contact our customer service at service@orion.co.at.
How long is warranty?
For all products you purchase from ORION, the EU statutory warranty provision of 2 years applies.
